At Diabacore.com, your privacy is our priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit or use our website. By using our site, you consent to the practices described here.
1. GDPR Compliance
We adhere to the EU General Data Protection Regulation (GDPR) to ensure:
- Third-party partners are GDPR-compliant.
- You can request access, deletion, or correction of your data.
- Information is used only as described in this policy.
- Users are notified of updates.
- A dedicated Data Protection Officer handles inquiries and deletion requests.
2. Information We Collect
Personal Data: Name, email, phone, address, and IP address, collected when you:
- Submit contact forms
- Use chat or support services
- Post on forums
General Data: Anonymous info such as browser type, device ID, IP, ISP, and referral URLs. Collected via cookies and analytics (Google Analytics, Hotjar) to enhance your experience.
3. How We Use & Share Data
- Service Providers: AWS, ZenDesk, Google Analytics, Hotjar for hosting, support, and analytics.
- Legal Requirements: Shared if required by law.
- Business Transfers: May be included in mergers, acquisitions, or asset transfers.
- Protection of Rights: Used to safeguard Diabacore’s property, rights, or safety.
We do not share personal data for marketing without consent.
4. Data Security
We implement technical and organizational measures to protect your information. Always log out of shared devices and secure your accounts.
5. Data Retention
We keep data only as long as needed for business or legal purposes. You can request deletion or anonymization at any time.
6. Your Rights
- All Users: Opt-out of marketing, request data deletion, or restrict sharing.
- EU Residents: Exercise GDPR rights, including access, correction, or deletion.
- California Residents: Request info on data shared for direct marketing under CalOPPA.
Requests are processed free of charge, usually within 30 days.
7. Tracking & Cookies
We use cookies and tracking tools to improve site experience. Do-Not-Track requests are honored when possible.
8. Children
Our website is for users 18 and older. We do not knowingly collect data from children under 18.
9. Policy Updates
We may update this Privacy Policy at any time. Changes are posted on our website. Continued use indicates acceptance.
Need Help with Your Diabacore Order?
Questions about orders, shipping, or refunds? Contact our support team:
📧 Email: support@diabacore.com – responses within 24 hours
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